NEWlive chat + Maya AI + real web analytics

Live chat with an AI that knows when to get a human.

Maya answers the repetitive questions instantly, then hands the conversation to a real person the moment it matters. A helpful teammate, not a robot wall.

And every chat knows exactly who it's talking to, because Replied is built on a real analytics engine. Free, on every plan.

Start free, no cardSee pricing
1 line
to install
analytics
included free
flat
never per-seat
M
Maya AI
answers instantly, hands off to a human
live
// yes, this is a real Replied widget. you're using the product.
[ 01 ] zero setup

Maya reads your whole site the moment you install.

No training, no article-writing, no bot-builder. Paste the one line and Maya crawls your pages, builds a knowledge base, and connects to your store's public endpoints. She knows your catalog, shipping, returns and stock before your first visitor arrives, and stays current as your site changes.

Crawls your site and turns pages, docs, FAQs and policies into a knowledge base automatically.
Connects to your store so answers on stock, price and order status are live, not guessed.
Stays current by re-crawling on a schedule, so Maya never drifts from your real site.
replied · learning your sitedone in 40s
$ crawling yourstore.com
indexed 142 pages home, products, FAQ, policies
built KB shipping, returns, sizing, wholesale
connected /products + /orders API
syncing live stock 1,204 SKUs
MMaya can now answer
The Turmerix Capsules are in stock, A$44.95, and ship to NZ in 3-5 days. Want me to add them to your cart?
[ 02 ] not this, not that

The chat tools you've tried are stuck at two extremes.

Everyone's picked a bad extreme. Replied is deliberately the calm middle: real people, helped by AI, at a price that doesn't punish you for growing.

the bot wall
"Fire your support team" AI

A robot wall that frustrates customers and bills you $0.99 every time it "resolves" a ticket you never saw.

Chatbase · SiteGPT · Intercom Fin
the bloated suite
Per-seat helpdesk platforms

Expensive, complex, priced per agent, so a 3-person team pays 3x and every hire raises the bill.

Intercom · Zendesk · LiveChat
the sensible middle
AI that helps, humans that close

Maya clears the busywork and hands off to a real person the moment it matters. One flat price, seats included, real analytics free.

Instant answers, honest handoff
Flat price, never per-seat
Real analytics bundled free
no other chat tool ships this

A whole analytics product.
Bundled free. On every plan.

Replied is built on a real, durable web analytics engine, not an ephemeral "who's online" list. So every conversation knows exactly who it's talking to, and you get pageviews, sources, funnels and revenue attribution for free.

replied · analytics24h7d30d
Revenue
A$26,229
Sessions
1,822
Conv. rate
7.8%
AOV
A$183
Traffic & conversionssessionsorders
Revenue by source
paid · googleA$6,203
campaign · KlaviyoA$7,725
directA$3,024
paid · metaA$1,060
// the same engine that powers this feeds every conversation below
replied · inbox3 open
J
Jordan M.
Can someone check my previous order?
A
Anonymous
Maya: happy to help with that
P
Priya R.
Thanks, that sorted it!
Do you ship to New Zealand?
Maya · AI
Yes! NZ delivery is 3-5 days, flat A$9.90. Want me to check stock on the Turmerix Capsules in your cart?
Actually can someone check my previous order first?
Maya handed off to Sam, full context attached
Sam · human
Hi Jordan, I can see your order #4657 from last month. Happy to add this to it, one sec.
Reply as Sam…
⌘↵
J
Jordan M.
Returning · 3rd visit
Source
paid · google
campaign: brand-search · A$89.90 attributed
Location · device
Brisbane, Australia
Chrome on macOS · UTC+10
Journey · this visit
/ home0:00
/ products / turmerix-capsules0:42
/ cart2:15
opened chat3:04
Cart · lifetime
2× Turmerix CapsulesA$89.90
1 previous orderlifetime A$183
Revenue attribution

Every order traced to its source, campaign and journey. In real time.

Live visitor feed

See who's on the site right now, where from, on what page.

Multi-session journeys

Durable visitor identity across visits, not an ephemeral online list.

Funnels & sources

Traffic, conversion funnels and channel ROAS, included free.

[ 03 ] the handoff

Maya handles the busywork. Humans handle what matters.

Maya answers the repetitive questions instantly, day and night. The moment there's a complex issue, a buying signal, or someone asks for a person, she hands the conversation to your team with the whole history and visitor context already loaded. No repeating, no cold start.

01Instant, honest answers from your own site's knowledge, never a made-up wall.
02Knows when to step back on complex issues, buying signals, or a request for a human.
03Hands off with full context so your agent picks up warm, not from scratch.
What's your return window?
Maya · AI · 0.4s
30 days, no questions asked. Want a prepaid label?
My order arrived damaged though, this is the third time
handing to a human · context attached
Sam · human
Hi, that's not okay, third time is on us. I've read the thread, sorting a full refund now.
[ 04 ] setup

One line. That's the whole setup.

Paste it before </body>. Works on any site, any stack. Chat, AI and analytics turn on together.

index.html
<script async src="https://w.replied.chat/w.js?id=rp_yoursite"></script>
[ 05 ] pricing

Pay for the AI, never the people.

Your human agents are free and unlimited on every plan. You only pay for AI replies, a flat monthly count, never per-seat and never a surprise per-outcome fee. Real analytics included free.

unlimited human chat + seatsonly pay for AI repliesreal analytics included free
Free
$0/mo
Start free
100 AI replies / mo
Unlimited human chat + seats
Analytics: up to 10k pageviews
Full core analytics
Replied badge shown
Starter
$19/mo
Start free
750 AI replies / mo
Unlimited human chat + seats
Analytics: up to 100k pageviews
Badge removed
+ returning-visitor identity
most popular
Growth
$49/mo
Start free
3,000 AI replies / mo
Unlimited human chat + seats
Analytics: up to 500k pageviews
Badge removed
+ funnels, anomaly alerts
Scale
$99/mo
Start free
8,000 AI replies / mo
Unlimited human chat + seats
Analytics: up to 2M pageviews
Badge removed
+ cross-visit intelligence
Max
$249/mo
Start free
25,000 AI replies / mo
Unlimited human chat + seats
Analytics: up to 10M pageviews
Badge removed
Everything + priority support
Need more AI replies? 1,000 extra for $9. That's it.
[ 06 ] a chat you own

A chat that won't ban you.

Replied isn't a third party policing your content. If you run a business the big platforms quietly ban in their terms, adult, crypto, gambling, high-risk, you shouldn't lose your live chat overnight because a policy changed.

Your conversations and your data are yours. Export anytime, on any plan. No surprise suspensions.

No content policing
High-risk verticals welcome, no moral gatekeeping.
Export anytime
Your customers and chats, yours to take, on every plan.
No surprise suspensions
A policy change won't take your support channel down.
< 1sMaya reply time
Cloudflare edge, global
EdgeFast everywhere
won't slow your site
GDPRPrivacy-respecting
cookieless in the EU
FlatHonest pricing
no per-outcome fees

Give your visitors a better reply.

One line of code. Free to start, no card. AI, real humans, and real analytics from minute one.